शिपिंग पॉलिसी

अंतिम अद्यतन: 02 October 2026

At Veru Ayurveda, we make reasonable efforts to process and deliver your orders safely and within the estimated delivery timelines.

Please read the following Shipping Policy before placing an order.

1. Shipping Availability

We currently ship our products to serviceable locations across India, subject to courier availability and applicable delivery restrictions.

Delivery availability may vary depending on the PIN code entered at the time of ordering.

2. Shipping Information

A complete and accurate delivery address is required to process your order.

Please ensure that the following information is correct before completing your order:

Full name
Complete delivery address
PIN code
Valid mobile/contact number
Email address, where applicable

Customers are responsible for providing accurate delivery information.

Veru Ayurveda will not be responsible for delays or failed deliveries caused by an incorrect or incomplete address or incorrect contact details provided by the customer.

3. Order Processing & Dispatch

If the ordered product is in stock, we generally aim to pack and dispatch the order within 3 working days after order confirmation/payment verification, as applicable.

In exceptional circumstances, processing may take longer due to product availability, operational requirements or other unforeseen circumstances.

If there is a significant delay in processing your order, we will make reasonable efforts to inform you.

4. Delivery Timeline

Once an order has been dispatched, the estimated delivery time is generally 5–7 working days, depending on the destination PIN code and courier service.

Delivery timelines are estimates and are not guaranteed delivery dates.

Working days generally exclude Sundays and public holidays.

5. Courier Delivery

Our courier/logistics partners may generally attempt delivery between their applicable operating hours.

Delivery may be affected by circumstances beyond our reasonable control, including:

Weather conditions
Natural disasters
Transportation delays
Strikes or disruptions
Public holidays
Courier operational issues
Incorrect or incomplete address
Unsuccessful delivery attempts
Other unforeseen circumstances

We will make reasonable efforts to assist customers in resolving delivery-related issues.

6. Shipping Charges

Applicable shipping charges, if any, will be displayed or communicated to the customer before the order is completed.

Free shipping is applicable only when specifically mentioned as part of a promotional campaign, special offer or applicable order condition.

Promotional free-shipping offers may be subject to minimum order values, selected products, locations or other applicable conditions.

7. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.

You can use the tracking information to check the status of your shipment through the applicable courier/logistics service.

Please allow some time for tracking information to become active after dispatch.

8. Delivery Attempts

The courier partner may make one or more delivery attempts according to its operational process.

Customers should ensure that someone is available to receive the shipment and that the provided mobile number remains reachable.

If delivery fails because of customer unavailability, incorrect address, incorrect PIN code, refusal to accept the parcel or repeated unsuccessful delivery attempts, the shipment may be returned to us.

In such cases, additional shipping or re-delivery charges may apply where applicable.

9. Returned / Undelivered Shipments

If an order is returned to Veru Ayurveda because it could not be delivered, the customer may contact our support team to discuss available options.

Any re-shipment may be subject to applicable additional shipping charges.

Refunds, where applicable, will be handled according to our Refund & Cancellation Policy.

10. Damaged Package

If the outer package appears seriously damaged, opened or tampered with at the time of delivery, customers are advised to contact us as soon as possible and provide photographs/videos of the package and product.

For damaged products, please refer to our Refund & Cancellation Policy for the applicable complaint procedure.

11. Contact Us

For shipping or delivery-related questions, please contact:

Veru Ayurveda

Address: 404, Biz Hub, Near 99 Shopping Centre, Amroli, Gujarat, India

Email: veruayurveda@gmail.com

Phone: +91 7048191948

WhatsApp: +91 7048191948

We will make reasonable efforts to assist you with your shipment and delivery-related concerns.