प्राइवेसी पॉलिसी

अंतिम अद्यतन: 02 October 2026

Welcome to Veru Ayurveda. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or use our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared with third parties.

1. About Veru Ayurveda

Business Name: Veru Ayurveda

Business Address: 404, Biz Hub, Near 99 Shopping Centre, Amroli, Gujarat, India

Website: veruayurveda.com

Customer Support: +91 7048191948

Email: veruayurveda@gmail.com

For privacy-related questions, customers may contact us using the above contact details.

2. Information We Collect

When you use our website or place an order, we may collect the following information:

Full name
Mobile/WhatsApp number
Email address
Delivery and billing address
City, State and PIN code
Order and purchase details
Payment-related transaction information
Information provided when you contact customer support
Website usage information such as IP address, browser/device information and cookies, where applicable

We collect only the information reasonably required for the relevant purpose.

3. How We Use Your Information

We may use your information for the following purposes:

To process and deliver your orders
To confirm orders and payments
To provide customer support
To communicate with you regarding your order
To arrange shipping and delivery
To process refunds, returns or cancellations
To prevent fraud and misuse of our website
To improve our products, website and customer experience
To comply with applicable legal and regulatory requirements
To send promotional or marketing communications where permitted and where applicable consent has been obtained

4. Online Payments

Our website may provide online payment facilities.

Payment information may be processed through third-party payment gateways. Veru Ayurveda does not intend to store your complete debit card, credit card, UPI PIN, banking password or other sensitive payment credentials on its own servers.

Payment information is handled according to the applicable policies and security practices of the relevant payment service provider.

5. Sharing of Information

We do not sell or rent your personal information to third parties for their independent commercial use.

We may share necessary information with trusted service providers when required to operate our business, including:

Payment gateway/service providers
Courier and logistics companies
Website hosting and technology providers
Customer support/communication service providers
Service providers assisting with website operations
Government authorities or law-enforcement agencies where legally required

For example, your name, phone number and delivery address may need to be shared with a courier/logistics provider to deliver your order.

Such sharing is limited to the information reasonably necessary for the relevant purpose.

6. Cookies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember certain preferences
Understand website traffic and usage
Improve website performance
Support advertising or marketing activities, where applicable

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

7. Marketing Communications

If you provide your contact details and consent to receive promotional communications, we may contact you through channels such as:

WhatsApp
SMS
Phone calls
Email

You may request that we stop promotional communications by contacting us through our customer-support details.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, legal, tax, fraud-prevention and other applicable business or legal requirements.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

Request information about the processing of your personal data
Request correction of inaccurate or incomplete information
Request deletion/erasure of personal information where applicable
Withdraw consent where processing is based on consent
Raise a privacy-related complaint or grievance

To exercise an applicable privacy right, please contact us using the details provided below.

Where consent is the basis for processing, withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal. Applicable law may also require us to retain or process certain information even after a request for deletion or withdrawal.

11. Children's Privacy

Our website and products are not intended to knowingly collect personal information directly from children without appropriate parental or legal-authority involvement where required by applicable law.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to address the situation.

12. Third-Party Websites

Our website may contain links to third-party websites, payment services, social-media platforms or other external services.

We are not responsible for the privacy practices, content or security of third-party websites or services. We recommend reviewing the privacy policies of those third parties before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable laws.

Any updated Privacy Policy will be published on this page with an updated "Last Updated" date.

14. Grievance / Privacy Contact

If you have any question, concern, complaint or request regarding your personal information or this Privacy Policy, please contact us:

Veru Ayurveda

Address: 404, Biz Hub, Near 99 Shopping Centre, Amroli, Gujarat, India

Phone: +91 7048191948

WhatsApp: +91 7048191948

Email: veruayurveda@gmail.com

We will review and address privacy-related requests in accordance with applicable law.

15. Consent

By using our website, submitting your information, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will seek consent in an appropriate manner before carrying out that processing.