रिफंड व कैंसिलेशन पॉलिसी

अंतिम अद्यतन: 02 October 2026

At Veru Ayurveda, customer satisfaction is important to us. We take reasonable care to ensure that products are properly packed and dispatched.

Due to the nature of our products, we generally do not accept returns or refund requests once an order has been confirmed or delivered, except in cases specifically covered under this policy or where otherwise required by applicable law.

1. Order Cancellation

Customers may request cancellation of an order as soon as possible after placing the order.

Cancellation requests can be made by contacting us through our customer-support WhatsApp number, phone number or email.

Once an order has been processed, packed or handed over to the courier/logistics provider, cancellation may not be possible.

If a cancellation is accepted for an order that has already been paid for online, the eligible refund will be processed to the original payment method.

For Cash on Delivery orders, no payment refund will be applicable where no payment has been received.

2. Damaged Product

If you receive a damaged product, please notify us within 3 days from the delivery date by emailing:

veruayurveda@gmail.com

Your email should include:

Order number
Image of the invoice/order details
1 clear image of the outer shipping box
2 clear images of the damaged product

If your order contains multiple products, only the affected product will normally be eligible for replacement.

After verification, if the product is confirmed to have been damaged during delivery or before receipt, we may arrange a replacement.

Response time: We aim to respond within 24–48 hours.

3. Missing Product

If any product is missing from your delivered order, please notify us within 3 days from the delivery date by emailing:

veruayurveda@gmail.com

Your email should include:

Order number
Image of the invoice/order details
1 clear image of the outer shipping box
2 clear images/videos of the opened package showing the products received

After verification, if a product is confirmed to be missing, we will normally resend the missing product.

Refunds for missing products will generally not be provided where replacement/reshipment is possible, subject to applicable law.

Response time: We aim to respond within 24–48 hours.

4. Spoiled / Defective Product

If you believe that a product is spoiled or defective, please notify us within 5 days from the delivery date by emailing:

veruayurveda@gmail.com

Please provide:

Order number
Product name
Manufacturing/packing date, where applicable
Clear photographs of the product
Clear photographs/videos showing the issue

Our team may review the complaint and request additional information where necessary.

If, after investigation, the product is confirmed to be spoiled or defective, we may arrange a replacement or other appropriate resolution, subject to applicable law.

Natural Product Variations

Our products may contain natural/herbal ingredients. Therefore, reasonable variations in taste, texture, colour or aroma may occur between batches.

Such normal natural variations do not, by themselves, constitute a defect or spoiled product.

However, if you believe the product has genuinely spoiled or is defective, please contact us so that we can investigate the matter.

Response time: We aim to respond within 24–48 hours.

5. Returns

Because of the nature of our products and for hygiene and product-integrity reasons, we generally do not accept returns of products that have been delivered and opened or used.

Exceptions may apply in cases involving:

Damaged products
Defective/spoiled products
Incorrect products supplied by us
Missing products
Any other situation where a return, replacement or refund is required under applicable law

Where a return is approved, we will provide the customer with the applicable return instructions.

6. Refunds

Where a refund is approved under this policy, the refund will normally be processed to the original payment method.

We aim to process approved refunds within 10 business days after the refund has been approved.

The actual time taken for the amount to appear in your bank account, card account or payment account may depend on the relevant bank or payment service provider.

If more than 15 business days have passed after refund approval and the amount has not been received, please contact us at:

veruayurveda@gmail.com

7. Incorrect Product

If you receive a product that is different from the product you ordered, please contact us within 3 days from delivery.

Please provide:

Order number
Invoice/order details
Clear photographs of the product received
Clear photograph of the package/shipping label

After verification, we may arrange replacement of the incorrect product.

8. Customer Responsibility

Customers are responsible for providing accurate delivery information, including:

Full name
Mobile number
Complete delivery address
City
State
PIN code

If an order cannot be delivered because of an incorrect/incomplete address, customer unavailability, refusal to accept delivery or repeated unsuccessful delivery attempts, additional shipping or re-delivery charges may apply where applicable.

9. Contact Us

For cancellation, replacement or refund-related queries, please contact:

Veru Ayurveda

Address: 404, Biz Hub, Near 99 Shopping Center, Amroli, Gujarat, India

Email: veruayurveda@gmail.com

Phone: +91 7048191948

WhatsApp: +91 7048191948

We will review each eligible complaint and provide an appropriate resolution in accordance with this policy and applicable law.